SHIPPING AND DELIVERY
We ship your delivery within the EU. The shipping cost is 10 EUR.
Email us at firstname.lastname@example.org, and we will provide a return shipping label. Please use the original packaging in which the item was sent. The processing time for returns is up to 7 workdays.
RIGHT OF WITHDRAWAL
You have a right of withdrawal for 14 days. The withdrawal period starts on the day you received the item. The item should be in a sellable condition with any seals intact. You may not use it, but you can carefully examine it. In case of using the right of withdrawal, the entire purchase amount, including shipping will be refunded.
To make a complaint, please contact us at email@example.com, and we will assist you with your case. We cover the return shipping costs for approved complaints.
Events such as war, natural disasters, labor disputes, government decisions, non-delivery by subcontractors, cost-increasing circumstances, and similar events beyond our control and unforeseeable shall be considered force majeure. This means that Elsa Storm is exempt from its obligations to fulfill entered agreements.